The Baby Café works hard to provide good quality services that reflect the needs of our users. To help us improve our services still further, we welcome your feedback in the form of compliments, suggestions or complaints. Any feedback you make to us will be viewed as an opportunity for us to improve the services we provide. If you think that we have done something well, please tell us so that we know we are on the right track.
If you have a difficulty with a service or have a complaint to make, the quickest way to get it resolved is to talk to the staff responsible for that particular service. This, in many cases, will be the lead facilitator of your local Baby Café drop-in.
How to make compliments, suggestions or complaints
If you would like to express thanks or make a suggestion then please talk or write to the person in charge of your Baby Café drop-in, or contact us directly.
If you are unhappy about the level of service that you have received, please ask to speak to the person in charge of your drop-in and they will try to resolve your complaint immediately. If your concerns remain unresolved you can contact us directly using our contact form or write to us at the address below.
30 Euston Square
Please include your details, details of your complaint and if possible how you would like to see it resolved.
We hope that the majority of complaints can be dealt with on-the-spot quickly and easily. If you write or e-mail us we will:
- Acknowledge your complaint in writing within seven working days of receipt.
- Write to you within 90 working days (from the date that we received your complaint) to tell you the result of our investigation.
- If our response is delayed we will write to you to explain the reasons why and tell you when you can expect a full reply from us.